Complaint Procedures
Important Note:
If you submit a Quarry Event/Complaint Form and do not check the box requesting confidentiality, the quarry operator will contact you, if requested. Please be aware that the Village will not send a Village, state, or quarry representative to your property unless (1) the property owner requests a visit and (2) there is a mutual agreement that a site visit is warranted. If you have concerns about someone claiming to be from one of these agencies, please contact the Village of Caledonia Public Works Department (262-835-6475).
Payne & Dolan, Inc. is the quarry operator for the purpose of this complaint procedure. A Quarry Event/Complaint Form, which is available online and at the Village Clerk’s Office, is the form that is used to file a complaint about quarry operations or activity. Village policy does not allow the release of the name of the person filing the complaint (complainant) to the general public or to the quarries without authorization (see check box on form). However, complaint forms submitted without a name and contact information or using “anonymous” will not be processed. Your name and contact information is important for complaint investigation and validity.
To fill out an online Quarry Complaint, using the Quarry Event/Complaint Form, visit www.caledonia-wi.gov and click the “Quarry and Blasting Information” link under the “Residents - Resources” section on the Home page. (The form is at the bottom of this page)
The Department of Administration receives each Quarry Event/Complaint Form (quarry complaint) and forwards it to the Public Works Department. A copy is forwarded to the quarry operator (Payne & Dolan); however, the name and identifying information of the complainant is eliminated if the complainant requests confidentiality, as provided for on the form. The Public Works Department investigates the complaint, generally focusing on potential violations of the municipal code or state statutes. Complaints regarding immediate public health and safety matters receive priority consideration. Other complaints are processed as time, workload, and priorities permit.
Payne & Dolan, the quarry operator, encourages persons with questions or complaints about the quarry to contact them, directly via email at RacineQuarry@payneanddolan.com or via phone at (262) 859-3261.
Please note that quarry complaints submitted through the Village's general "Complaint Form" are transferred into the quarry complaint process described above. On the other hand, a complaint called in directly to the quarry is not logged into the Village's complaint tracking system. Therefore, if you would like the Village to look into your complaint as well, you must file a Quarry Event/Complaint Form as noted above.
You may contact Ryan Schmidt, the Village Engineer at 262-835-6475 for assistance with or questions regarding this form and for other questions related to quarry regulations, monitoring, or enforcement.
Village of Caledonia Regulations
The Village of Caledonia regulates Payne & Dolan, Inc. operations under agreed upon laws covered primarily within Village Ordinance Title 7 Chapters 10 and 11.
State of Wisconsin Regulations
The State of Wisconsin, through the Department of Natural Resources and the Department of Safety and Professional Services, regulates various aspects of quarry and mining operations throughout the state, including the quarry in Caledonia.
While the state does not have a formal complaint process for the quarry, they do have a process to address potential violations of state permits or standards. Relevant State contacts are as follows:
air quality and dust related questions, concerns, or complaints can be directed to Mr. Lucas Jewell, Air Management Engineer at the Department of Natural Resources, at 608-264-8596, Lucas.Jewell@Wisconsin.gov or via an anonymous hotline (1-800-847-9367) or via online forms found at https://dnrx.wisconsin.gov/rav/
blasting related questions, concerns, or complaints can be directed to Mr. Patrick Murphy, Mine Safety Specialist, at the Department of Safety and Professional Services, at 414-852-3648 (please be aware that the state level blasting limits are less strict than those contained within the Village of Caledonia for the Payne & Dolan quarry, and that the state does not typically monitor quarry blasting).
If, in the opinion of these state agencies, a violation of a state permit or standard may be involved, or other similarly significant problem may exist, they will contact the quarry operator to initiate an investigation of the situation. This may include site visits and other follow-up type activities. In the event that a violation or significant problem cannot be satisfactorily resolved, enforcement actions may be undertaken by the appropriate state agency.
